Unhappy Dstv customer

Good day I'm very disappointed and appalled by Mutlichoice service, I just found out that Mutlichoice has been charging me a subscription fee of R50 for showmax, This was activated from Nov 2022 Until September 2024, I logged a dispute with their customer care department, The agent confirmed the transactions, however, She said there is nothing she can do on her side, I was paying for a service that knew about and seemingly the company doesn't want to accountability for the mishap, This is serious injustice, I paid more than R1000 to DSTV and I'm not get assistance or a reasonable explanation, this is absurd.