unhappy dstv customer

my dstv has been put off. I made the payment this morning already. I have been trying now for 7 hours to phone dstv ***) to connect the dstv again. nobody seems to know what they are doing. up until now I am still cut off. they just say hold on or they say the system is slow. my customer number : ***1. Please train your people so that they can assist the customers.