Unhappy DSTV customer

Its so sad the treatment that one gets when attempting to be assisted, and to this day im not from last month. 15th May my monthly debit order went through (2 weeks after) i was disconnected for a week, i contact them i was told the debit was reversed. I got my bank statement which i email to dstv that reflects that there hasnt been such transaction of reversing. This was after i spoke to 4 different consultants requesting different things. After a few days i was connected, shortly after received an sms that says "Your next DStv debit order of R1491.54 will collect on 15/06. " This is double montlhy premium, why?i dont know coz my account has never been in arears as i emailed the proof and i was told money will be allocated manually.