Unhappy DSTV customer

I use to have a normal premium subscription with DSTV up until the end of August 2017, by which i changed it to a price lock plan. I opted for the all inclusive plan for R959 per month. The package was received on the 1st of September 2017, and thus it automatically gets activated on that date. Our body corporate informed me that they unfortunately have to change all the wiring in the building and therefore my dstv would only be switched on by the 20th of September 2017. I informed dstv about this, as well as the fact that i had to pay R1368 to get the installation done. As i could not use my new decoder and had no dstv for the first 20 days of September, Dstv informed me that i would receive a credit. They would also look at the invoice (for the installation), which was sent to them on the 23rd of January 2018, and see if they would be able to reimburse me for this. According to DSTV, i should not be paying the R959, but rather an amount of R919 from the 1st of September up until the end of the 24 month contract. I have been contacting DSTV on a regular basis, since the 5th of October 2017 and still i have had no response. It is unacceptable that it can take more than 6 months to resolve a simple query like this. I always pay my dstv account on time, and would just like this matter to be resolved.

Regards,

A VERY FRUSTRATED DSTV CUSTOMER