Unhappy DSTV Client, Incompetence Service

Query logged on 16-10-2015. Consultants-Faith Nsele, Wayne Jansen and Juaneen Fortuin. Good day Multichoice, I have logged a query with you regarding my DSTV account. I have noticed on my statement that my DSTV account were being debited at random dates. My payment date is on the 26th of every month. My account were in advance at the time. My services was disconnected in the middle of October without a valid explanation and apology. I had to call in to enquire what the problem was. I was also charged a reconnection fee at the time. I need a valid explanation for your actions. Please look at my statement and do your investigation before you call me as I am tired of repeating myself over and over again.