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Amelia E

1 reviews | Active since Aug 2018

24 Aug 2018, 06:46

UNHAPPY DSTV CLIENT

As a Multichoice subscriber, we diligently pay our subscription on a monthly basis. I was shocked to receive notification from your office via SMS that our DStv account was overdue. To make it worse, Mutichoice disconnected our DStv. What an inconvenience!!!!!! Then we had to call your office to find out why all of this was happening; at our own cost (airtime). We also had to pay a reconnections fee. What for? I am looking for answers, please.

This email was sent on 08.08.2018 and I am still waiting on a response. I can now see why DStv's losing so many clients. The service is pathetic.

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Aug 2018, 09:47
Official

Dear Amelia English

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Aug 2018, 12:45
Official

Good day Amelia English

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We investigated your account and found that your service has never been disconnected and no reconnection fees charged on your account.

Please ignore the SMS you received as your account is up to date. Your next payment due is on the 1 September 2018.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

AE
Amelia E's update27 Aug 2018, 18:18
Reviewer Update
Hi Rupert With reference to your response below. I think you should get your facts straight. Our service was definitely disconnected. I do not appreciate that you are indirectly telling me I'm lying on this post. Also, we were charged a reconnection fee, as confirmed with your agent on the evening we contacted your contact centre with our complaint. Do you really think I would waste my time and money calling you if this was not the case. I am now even more annoyed than before. An Annoyed and very Unhappy DStv Client
AE
Amelia E's update27 Aug 2018, 18:30
Reviewer Update
DStv: Thank you! We've received your payment and have reconnected your services. Dial *120*68584# to clear any on-screen errors. Enjoy your viewing. - This SMS was received from DStv on 7/08/2018
AE
Amelia E's update30 Aug 2018, 20:35
Reviewer Update
And as expected, no response. Pathetic!!!! I think Netflix is the way to go. It is cheaper and you can watch movies and series at your own leisure. You are making my decision to switch so much easier.