Unhappy customer with service

I paid my acc in full on the 27th at maponya Mall dstv walk in centre, on t 4th they suspended my service when I called to enquire apparently payment was not reflecting, I sent proof of payment for them twice, fine they reconnected it now today they suspended the again now when I'm querying it they telling me it's with finance department it will take 24 hour to get back to you, like really how unprofessional can such a renowned company be they can't sort out payments efficiently and then they still expect me to pay for 24 hours of my Dstv being off. This company is seriously not putting they customers first. I'm considering canceling this and getting the tv box it not as much hassle