Unhappy customer number ***3

<p>I am a Dstv cash paying customer for years I only had a debit order for 1 mouth then I changed to cash I payed over the amount I normally pay and I am in credit of R82 now I schedule a disconnection</p> <p>That is going through on the 25th of this month as my payment date is on the 25th so I asked for my credit to be refunded back to me in my bank account I give the agent my bank details and everything and today I found out your finance department wants me to send a copy of my id bank statement and proof of payment I mean what the hell I have been with Dstv since 2010 this not right just for a R82 you want me to do all that what **** company is this I am going to sell my decoder and never reconnect with Dstv again this is just unacceptable because it's my money that's in credit and you guys don't even wanna give a R82 back what **** is that Dstv is really a bad company to go get bank statements is gonna cost money who's gonna pay for that and we're should I go find my proof of payment I did trow that receipt away long time ago Customer number ********** 3</p>