Unhappy customer - M R Davids smart card ***

Called DSTV re apparent rugby world cup special they are running. Spoke to a sales consultant and she confirmed, after confirming with her supervisor that the special is that on Access view, channel 201 would be added for the duration of the rugby world cup at a cost of R105 per month. I asked her again whether she was certain and she confirmed again on my recorded landline that the special is running from 20 Sep to 20 Nov 2019. She confirmed that she could not do the upgrade from my DSTV Easyview to DSTV Access due to the system being down but asked for my cell and that she would call me back once system is up and running. Also gave her smartcard number. I waited approx. 3 hours and called back again but spoke to a different consultant. This consultant confirmed that she could she could see on the system to whom I spoke to initially because the time with my details were recorded there. But she new consultant confirmed that I was already upgraded to DSTV Access. I was surprised but did not mind the fact that I was already upgraded because that is what I wanted because I was going to get to see the rugby world cup on supersport 201. I was then horrified to hear that the special was indeed not valid and that I would have to upgrade to the premium package to get channel 201. I asked to speak to a manager and the manager confirmed the same and that there is nothing he could do about me being misinformed. I was not happy and demanded to get what I was offered initially but with no success. I am completely disgusted that multichoice can not take responsibility for quotations/information given to customers. I was promised that a senior manager was going to be calling me by the name of Zaneli Mathebula but have not heard anything as yet. My details are M R Davids Cell *** smartcard ***.