Unhappy Customer

Good day

I wasn’t aware I had a policy with you but when I went through my old emails I realised I actually have one. To my surprise is this policy was not terminated even though it states clearly that if premiums are not received in 2 months the policy will be terminated. Why did you keep my premium running even when you were not receiving any premiums??? Secondly, the policy was only for DSTV customers and I cancelled my subscription last year but you guys kept the policy active, why??

This is a breach of your own contract!!! Attached is the proof that you breached the contract and *****ulently kept my premiums running when you were supposed to terminate this policy… check the following clauses: PREMIUM PAYABLE 6.3 RENEWAL, LAPSE AND REINSTATEMENT 10.2 TERMINATION AND BENEFITS 11.1.2.

I’m sure a lot of DSTV CUSTOMERS don’t know about this but are being billed & ****med by you guys after they have cancelled their policies..