unhappy customer

I'm so disappointed at Multi choice voice help , i called in on the 26/09/2019 i was told to make payment of R98.00 or my subscription and yesterday i get home my services are off . i now call multi choice i have to make another payment including a re connection fee of R50.00. I refuse to make an extra payment when ur machine gave the incorrect amount like your agent Noluthando Msani says. Please deal with this matter asap. I need a resolution fast bcos my kids now can't watch tv. Pop was sent to your agent

Kind regards, MK