Unhappy Customer

Good day on the 24 of Nov 2020 I change my decoder to explorer I call DSTV call centre to activate it and it was done again on the 26 Nov I called them I was told R50 will be deducted of my account to activate all explorer functions and it was deducted straight away and was told I will only be paying R100 extra every month.To my surprise the 1st of Dec R709,00 was deducted I called the Call Centre again I spoke to Ben Ngcobo who told me that I was charged R180 Cancellation Fee and a reversed discount of R30 however I didn't cancel anything and was told R210 will be payed back into my Account up until now no response or reversal was done. I checked my total due for next month its R569 I thought since I didn't get my refund they will deduct on my next instalment.

I'm very disappointed by their service