Unhappy customer

In August l phoned Multichoice to downgrade a package on one of the decoders on my account, so instead of doing what l asked the consultant decided to upgrade one of the Decoders that was on the Access package that l am paying on behalf of someone and still left my decoder on the same package. Now instead of my bill getting lesser it went up. I have been calling them almost everyday and every single one of consultant gives me a different reason as to why my account was high. One consultant promised to go listen to the recording of my request to check what transpired and they would get back to me same day but she never did. The following day another consultant promised to go check with her manager and that l should hold the next thing the call was dropped. I called again a few minutes later and l asked to speak to the manager only to be told there was no manager on duty. All l can say is that Multichoice doesn't value it's customers and have no respect for other people's time.