Unhappy Customer

I have been a loyal customer for 10 years, however I was forced to downgrade 2 months ago to the Access package from the Compact package the reason being financial - I chose the Access package due to the fact that 401 CNN channels plus a view others was part of this package. Now most of the channels I signed up for no longer are a part of my package I chose. I think that it is such bad customer services, this is a time that DSTV should show some loyalty and compassion to their subscribers, they did not even have the decency to advise me of these changes. I think it is disgusting and I am considering canceling my membership completely! A very unhappy customer Mrs M E Castelyn