Unhappy customer

I am really getting tired of dstv now. I had an issue in January. On the 06th J mistakenly paid my aunts dstv account twice. I had been calling asking for my refund,I was not getting help. I asked that the money must be paid into my dstv account rather that too didn’t happen until I wrote here. My dstv account was paid around the 24-25. 5 days down the line my services were disconnected. Now I don’t understand how you can pay and account on those dates the disconnect my service. I am not the one that was at fault. It is multi choice. Even now I had been calling them and sent an email and no one has bothered to help me. You cannot reconnect my service on the 24-25 then disconnect on the 1st. I am really ****ed off. I should have just taken my money if I had known this would happen.