Unhappy customer being debited but can't watch dstv

It's been over a month I have been emailing complaints and have recieved no help what so ever dstv does not care about its customers but about making money its a **** they aware of the problems I am facing I can't watch tv but I'm still paying , in the installers even removed the switch saying dstv did not pay them I am so drained and tired with dstv and its empty promises . How can i be happy with the bad service and cant watch tv properly but all youl care about is taking money from me please i dont know who can help me right now cause dstv has failed extremely to help me since January ***