Unhappy customer

Hi My name is Sibongile I have just had the worst experience ever with you guys. I paid my normal amount that I pay from the 1st of April then this month I get disconnected. When I inquire about this I am told I still owe R209 which I call to get a breakdown I get someone who keeps the same thing which does not make any sense to me. I then make the payment of something i do not understand 5 hours latwr I am still not connected. I call again i am told to send proof of payment to an email that does not exist which is ***. I go to whatapp where I still do not get the help I need. I am exhausted now. Please tell me if I am going to be connected or not and if my money went down the drain or what? I am typing this email still waiting not connected after I paid R686. I have sent an email about this and no one is giving me an answer