Unhappy Customer

I am so unhappy about the service from dstv multichoice. I am paying for a Premium Subscription and my catchup is not working and it says "The decoder is a PVR". It's been days now. What makes me more sad is that my internet connection is not working also for days now and I am using the internet for my work now I'm behind with my work and they said the issue it was escalated for data to be loaded and its only 24 to 48 hours but it's been days now. They are failing us now you paid for services we can't use . This is totally unfair. Please I need help urgently. Thobile Simelane ***