Unhappy customer

I am extremely disappointed with the service. You are put on hold for hours before someone comes back to tell you "hold for me". My complaint is that I called using my airtime and the agent dropped my calls after placing me on hold for close to an hour. Customer service is nonexistent. DSTV doesn't care about customers, all they care about is making sales. It is so frustrating that I pay so much money to be treated as trash. Agents are promised to log escalation, but when you call back there is nothing logged, which speaks to false expectations. It is really concerning that managers are always too busy to take supervisor calls.