Unhappy customer

I have logged a query with multichoice ref no: ***1,which I have not received any feedback, as I was was not happy being charged for extra view that is not active even when I check on the DStv app it shows inactive it has been charged for three months including the current bill, I spoke to a consultant who said she will make an enquiry and in the mean time I should pay the subscription fee which is R279, I did so and now I have been charged a reconnection fee as the was a balance outstanding. She said someone will contact me but I have not received any feedback since the last time I spoke to her on the 25/10. I am really not happy with multichoice not looking after their customers.