Unhappy customer !!!

I have been paying R299 subscription for some time. On the 4th September i paid my R299 subscription and on the 7th September i received an sms that my R299 subscription has come to an end and that i could take up the ofolling options: R399 or R369 ofr 12 months or R359 for 24 months. I was to sms back with my choice. I chose the R359 for 24 months. On the 4th October i paid my subscription of R359. On the 9th October my subscription was disconnect and was advised i still need to pay R190. I called DSTV on the 9th to resolve the matter and was told i need to speak to the accounts department. I then went into DSTV on the 9th October @ 13h37 using ticket no 4582. I explained the matter to the consultant. She reconnected my subscription and provided me with a Reference no: ***. All was well! Today 14th R190. Again i called into the call center and was advised that there is no record of me calling into the call centre ot walking in for assistance, even thou i provided the above ticket and reference numbers. I was placed on hold and then disconnected. I have tried several more times this morning to call and have received no assistance.

I am not happy, I am out of pocket R359 and have no tv to watch.