unhappy customer

hi people just to let yourll know that multichoice(dstv) are a bunch of rogues!i cancelled my subscription on may 05 due to the current pandemic.my debit order is 07th of every month.they cancelled my services on the 5th but still debited my account for R1587 on the 7th of may.i called them about 5 times and waited for hours to speak to an agent.all give me different stories!some say its sorted but must wait 15 working days!that has come and gone twice.my reference numbers for all my calls are as follows ***7 i199/i209/i228/i236.my details are as follows:name:hoosen mahomed.contact number is ***