Unhappy customer!!!!!!

On the 10th of October I called in to DSTV for my account to be degraded to DSTV Access and it was suspended, I was told to pay a certain amount for my account to be activated. On the 20th of October I was checking for the prices for DSTV Premium via Self-service (Whatsapp) and response was "Oops! Something went wrong." Yesterday (29-10-2019) when I got home, to my surprise my service was suspended. I checked my balance and it shows I owe R1105.41 and normally I pay +- R100 for DSTV access and my due date for payments is the 01st of each month. I called in to the call centre today and I was told I was upgraded to DSTV Premium on the 20th October. The self services gave me an error and there was no confirmation given that my service has been upgraded. I am now told by the agent to atleast pay R305.99 which is out of my budget. I am extremely unhappy as my service has been suspended and have been charged for a service I not even made aware was made active.