Unhappy Customer

Good day

I am frustrated due to the services I receive when calling the call center. I called 3 times today and I spoke to an agent who couldn't help and put me on hold for 20 minutes and eventually the call was disconnected from her side. Then I decided to call again the I spoke to Mbali who made my experience even worse from the authentication she was not paying attention I had to repeat the same thing over and over, then when I tried explaining my problems she didn't give me a chance instead she attacked with words telling me what she thinks in her mind bad service I have never seen anything like that before. Mbali doesn't have good listing s****s, she's rude and she is very arrogant she doesn't respect Dstv values. Please listen to both calls. I asked to speak to her team leader and she put me on hold because I couldn't tolerate her bad attitude. My customer no is ***