UNHAPPY CUSTOMER

A debit was not successful on my account and I was only informed on the 19th when the services were cut off which normally they suspend the services 3 days after the debit was not successful and when I called in, to query about my account I was told i needed to pay R321 then my services will be re instated, and then i paid my services however the services were not resumed and when I called again I spoke to a rude, unprofessional and a joker who did not take my query seriously made me feel like a stupid customer, At first he said his name is Talent Xulu and he placed me on hold for almost 30 minutes and finally when he returned and said I must pay R5 so my services can be re instated I just wanted to recap his name and he said he was Jomo Sono of which I did not find funny at all after that I requested to speak to a Manager he said there were no managers available the next thing he placed me on hold again for close to 40 minutes until the line got dropped, after that I called again and than I spoke to a manager who said she is in the P.E branch she told me she will listen to the call and send me call recording up until today there is no recording to top it all she said I needed to pay R 420 so I can have my services re instated so I paid again this amount after paying the R321 for Nov, and December of which my debit order is set to be on the 25th of each month which also confused me.