Unhappy Customer.

Multichouce customer service sucks. Called them on Friday to find when will our decoder be delivered. Guess what? I was told our details do not appear on the system, was asked to provide them with my ID number in order for them to log a call with the courier company, what is strange is the agreement for the decoder was finalized on Tuesday. I was under the impression that all the details have been captured and forwarded to the relevant department. We've been waiting for our decoder to be delivered since last Tuesday. The biggest mistake we made was to do an upgrade, Lolwethu is the consultant that assisted us, all they care about is for you to commit, no follow up phone call to confirm if the decoder has been delivered, not to mention a link to track your order. I've been calling Focul Point Technologies, to see if they can provide us with the name of the courier company that's been assigned to deliver the decoder, guess what te the lady who took my call from the reception was clueless, was not sure which courier company it was, the next thing she told me the courier guys did not come for any collections that was on Friday.