Unhappy customer

I have been with Dstv for so many years and I have always been happy with their products up until beginning of March it's been a nightmare.

So I decided to disconnect my decoder and activate dstv compact stream cause I don't have signal on my decoder so I'd rather stream. After activating the dstv compact stream(which I don't have problem with and I'm happy with it) I saw they have a special where you can add showmax on the dstv bill for free from 1st of March to the 31st of March so I did that cause I mean instead of paying showmax il get it for free I then cancelled my showmax account that I had cause I added showmax on dstv account but ever since I added showmax on my dstv account I have never watched showmax it doesn't allow me it says I don't have an active showmax package but how so? When it shows that it's active. What frustrates me even more it's the fact that Ive been in contact with both dstv and showmax chat support since the 1st of March no one seems to want to assist me, either they end the chat or keep quiet or say they have network problems after 5-10mins. Today I asked to cancel showmax they said they can't help now I need to know is it because it's free this showmax that's why I can't view it?