Unhappy Customer

From 20 December 2023 i've been requesting a refund from DSTV as they deducted 1100 from my account and i made payment of R559 for my decorded like i usually do every month, now they a refusing to refund me and play a delay tactic not to refund me and take that money in january. i've made so many call and e-mail and nothing, the worst part is i asked them to cancel the debit order and the said they will only to find out they were going to decuct the R1100 angain in january as the debit was not cancelled. and up till today no one is contacting me to tell me what is going on. I am done with DSTV.