Unhappy customer

I am fairly new to being a DSTV customer. But of recent I found the level of customer service a disgrace. During the month of April I made my payment like normal on the 20th however my payment only reflected the following day which was the 21st, and for this your company decided to disconnect me and also bill me R50 re -connection fee. This for me is unreasonable and only a way of loosing customers. After making 2 different calls and after sending valid proof of payment, I was eventually re connected and not billed the R50, but suddenly as a new month approaches I receive a SMS saying I owe R580 which includes the R50 re- connection fee, Your Facebook messenger page is controlled by a bunch of *********** individuals who lack customer service. The idiots again want proof of payment enough to frustrate a customer, I made a call to the call center and eventually got assisted, by a pleasant and helpful lady Ashmita who understood what the matter was and assisted me best she could. I am extremely disappointed with the manner in which your social media messenger page is handled. Please teach your staff about customer retention and putting the client first. If I could help it , I would not want to deal with DSTV after the rotten experience I've had to deal with 2 months in a row. Thank you.