EB
Eugenia B
1 reviews | Active since Feb 2017
30 May 2021, 01:45
Unhappy customer
I am getting frustrated with this account. Last month my balance showed R-6.45 and I made an enquiry asking if that is true and I was told that for the month of May I dnt owe them but to my surprise I got a debit of R45 n i dint mind. Yesterday I checked my balance and it showed R1150 that I must pay month end of June. I am really getting tired of their service
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 May 2021, 09:18Hi Eugenia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 May 2021, 09:18
Official
Hi Eugenia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
EB
Eugenia B's updateReviewer Update
01 Jun 2021, 06:29Hi
Yesterday I received a call from multichoice and to my surprise they have fiddled with my account. In March I won an upgrade prize and I was send from pillar to post when trying to claim my prize until last month when I was told that the reason for the delay was due to the fact that I am on pricelock so instead of an upgrade the price reward department has paid my account and I dint even know the value of the prize but I accepted the price and a refund of the instalment I paid for May was paid given back to me then my account had a credit of R- 6.00 on my account. I made an enquiry asking about that and I was told that the will be no debit on the 20 May due to the credit I have. Surprisingly for a debit of R46 on the 20th but I dint complain I let go of it. On the 29th last Saturday I checked my balance it showed R1100 and some cents. An agent by the name of Sandile said it was due to the refund I got and I have to pay that. I tried to explain to him that the refund was due to the prize I won but he insisted that I was wrong. Then I asked him how did they come to that R1100 he said I am behind with 2 months and I explained to him that my contract amount is R488 every month but and if I am wrong why dint they debit R488 like they always do because I am on pricelock he was not even aware of that he kept on saying my instalment is R499 every month. He said the reward department made a mistake and I have to pay that. I made it clear that I am not liable for their mistake and asked them to fix It. What makes me mad is the fact that I made an enquiry and was given wrong information because they are not aware or misinformed of what's happening there. They don't even inform their customers of the changes they make on their account. They do as they want. I still insist that if I have to pay for the prize I won then they are false advertisers. Sandile said he will escalate the information to his manager to clear their mistake and will come back to me before the end of today.
Yesterday I received a call from multichoice and to my surprise they have fiddled with my account. In March I won an upgrade prize and I was send from pillar to post when trying to claim my prize until last month when I was told that the reason for the delay was due to the fact that I am on pricelock so instead of an upgrade the price reward department has paid my account and I dint even know the value of the prize but I accepted the price and a refund of the instalment I paid for May was paid given back to me then my account had a credit of R- 6.00 on my account. I made an enquiry asking about that and I was told that the will be no debit on the 20 May due to the credit I have. Surprisingly for a debit of R46 on the 20th but I dint complain I let go of it. On the 29th last Saturday I checked my balance it showed R1100 and some cents. An agent by the name of Sandile said it was due to the refund I got and I have to pay that. I tried to explain to him that the refund was due to the prize I won but he insisted that I was wrong. Then I asked him how did they come to that R1100 he said I am behind with 2 months and I explained to him that my contract amount is R488 every month but and if I am wrong why dint they debit R488 like they always do because I am on pricelock he was not even aware of that he kept on saying my instalment is R499 every month. He said the reward department made a mistake and I have to pay that. I made it clear that I am not liable for their mistake and asked them to fix It. What makes me mad is the fact that I made an enquiry and was given wrong information because they are not aware or misinformed of what's happening there. They don't even inform their customers of the changes they make on their account. They do as they want. I still insist that if I have to pay for the prize I won then they are false advertisers. Sandile said he will escalate the information to his manager to clear their mistake and will come back to me before the end of today.
EB
Eugenia B's update01 Jun 2021, 06:29
Reviewer Update
Hi
Yesterday I received a call from multichoice and to my surprise they have fiddled with my account. In March I won an upgrade prize and I was send from pillar to post when trying to claim my prize until last month when I was told that the reason for the delay was due to the fact that I am on pricelock so instead of an upgrade the price reward department has paid my account and I dint even know the value of the prize but I accepted the price and a refund of the instalment I paid for May was paid given back to me then my account had a credit of R- 6.00 on my account. I made an enquiry asking about that and I was told that the will be no debit on the 20 May due to the credit I have. Surprisingly for a debit of R46 on the 20th but I dint complain I let go of it. On the 29th last Saturday I checked my balance it showed R1100 and some cents. An agent by the name of Sandile said it was due to the refund I got and I have to pay that. I tried to explain to him that the refund was due to the prize I won but he insisted that I was wrong. Then I asked him how did they come to that R1100 he said I am behind with 2 months and I explained to him that my contract amount is R488 every month but and if I am wrong why dint they debit R488 like they always do because I am on pricelock he was not even aware of that he kept on saying my instalment is R499 every month. He said the reward department made a mistake and I have to pay that. I made it clear that I am not liable for their mistake and asked them to fix It. What makes me mad is the fact that I made an enquiry and was given wrong information because they are not aware or misinformed of what's happening there. They don't even inform their customers of the changes they make on their account. They do as they want. I still insist that if I have to pay for the prize I won then they are false advertisers. Sandile said he will escalate the information to his manager to clear their mistake and will come back to me before the end of today.
Yesterday I received a call from multichoice and to my surprise they have fiddled with my account. In March I won an upgrade prize and I was send from pillar to post when trying to claim my prize until last month when I was told that the reason for the delay was due to the fact that I am on pricelock so instead of an upgrade the price reward department has paid my account and I dint even know the value of the prize but I accepted the price and a refund of the instalment I paid for May was paid given back to me then my account had a credit of R- 6.00 on my account. I made an enquiry asking about that and I was told that the will be no debit on the 20 May due to the credit I have. Surprisingly for a debit of R46 on the 20th but I dint complain I let go of it. On the 29th last Saturday I checked my balance it showed R1100 and some cents. An agent by the name of Sandile said it was due to the refund I got and I have to pay that. I tried to explain to him that the refund was due to the prize I won but he insisted that I was wrong. Then I asked him how did they come to that R1100 he said I am behind with 2 months and I explained to him that my contract amount is R488 every month but and if I am wrong why dint they debit R488 like they always do because I am on pricelock he was not even aware of that he kept on saying my instalment is R499 every month. He said the reward department made a mistake and I have to pay that. I made it clear that I am not liable for their mistake and asked them to fix It. What makes me mad is the fact that I made an enquiry and was given wrong information because they are not aware or misinformed of what's happening there. They don't even inform their customers of the changes they make on their account. They do as they want. I still insist that if I have to pay for the prize I won then they are false advertisers. Sandile said he will escalate the information to his manager to clear their mistake and will come back to me before the end of today.