Unhappy customer

I'd like to know why hasn't anyone gotten back to me regarding the investigation on my Dstv account as per my last telephone conversation with Sandile from Multi choice? This is totally unacceptable multi choice keeps billing me for services I didn't sign up for, like it's really its annoying having to deal with this every single month. I would appreciate it if anyone calls me with answers I'm frustrated my account is suspended over services I didn't sign up for? A guy by the name Sandile said he will investigate and revert to me since last week until now nothing is done no feedback or anything what the hell? Is this how Multi choice treats its customers?