Unhappy customer

I have been using the Dstv internet for over a year then all of a sudden it just stopped working when I call I get different stories they once said they cannot see router under my name other one said looks like you contract ended like there’s just so many stories but the bottom line it’s I am being charged for something that I am not using it has been more than 3 months when I call they always say they will escalate but no respond here is some of the reference I got .my advise to anyone reading these do not take the Dstv internet the 25G it’s like buying you 2GB useless not worth ENQUIRY REFERENCE NUMBER : ***9 kindly assist with escalation dstv internet is not appearing on Manage viewing but on amount to pay is reflecting and the cx was charged for it *** siyamthanda Reference *** William