Unhappy customer

I woke up to a suspended account this morning, whereas on the 25th which is normally my pay day towards my DSTV account. I called multi choice because my account was suspended for 2 months due to Eskom faulty transformer in my area, Therefore I didn't see the need of paying my account when there's no electricity. Then when the power was restored I contact DSTV multi choice to find out how much is my account owing including the reconnection fee. The lady I spoke to advised that it's R422.85 which I paid in full and provided proof of payment. All of a sudden my account is suspended because its apparently owing R322.00 why was I not informed that the R422.85 was for only 11 days because I would have waited for the 01st of August to pay towards my account? This is a reap of and I'm certainly not happy at all about this and I do believe that this was certainly my last money towards Multi Choice, because clearly the agents are not trained properly to inform of such things or rather ***********. I regret reconnecting my account. That's it I'm done because since when is my DSTV compact R739.85 when all along I've been paying my account it makes no sense really.