UNHAPPY CUSTOMER

On Thursday May 30, 2019 I visited one of your branches in Gugulethu, Cape Town. I wanted an extra view as I have a decoder already.

I HAVE NEVER BEEN SO DISAPPOINTED like I am. I was assisted by Inga a customer service rep and was told someone will come install the seconder decoder. Two guys came on the same day and I was very happy, however my happiness was shortlived. They worked on it and they knew nothing as they were assisted by another installer over the phone, they left my house and the dstv was not playing as it said I don't have signal but the primary decoder was playing and still playing but the problem is with the secondary decoder is not playing.

On Friday they came again and promised to come back after an hour which they NEVER did.On Saturday morning I went again to your branch and Inga assisted me AGAIN and promised me thst that the Dstv should work and promised to send another installer AND NO ONE CAME.

Today is Monday I'm still not watching my dstv. I visited your branch again today and an installer came and said the decoder is defective. When we got back to the branch it worked and they called your calk center and requested them to clear E30 and they had a problem with their system being slow.

The manager(Musa) asked me to leave my decoder and promised that everything will be sorted by tomorrow which I doubt as I have lost faith. I paid R1350 for all this to be done but have been up and down using money out of my pocket trying to get this sorted but it seems like I HAVE BEEN PLAYING A LOOSING GAME.

I AM NOT HAPPY AT ALL.

I have been a customer for years and have NEVER skipped payment but the service i have received is not worth for what I am paying for.