Unhappy customer

On Saturday 17 March I called Dstv 8 times to connect my decoder no one could assist. All consultants I spoke to said they will escslte to technical and extra view.till today no response.I got and private installer to connect the decoder only to find out I had to call in multvhouce to Addis cause I had an E16 error I ESS told it will work in 1 hour.it passed 3 hours no call nor us it working.I then decided I will use the *120" and was told it wud work in 15 minutes time. Still no luck. Dstv doesn't take a minute to disconnect you if the acc I'd not PSID but now we psy for something that doesn't work dstv is aware that they are having issues with the new decoders why don't they get rid of it and replace them.I think dstv service is disgusting and the staff and supervisirs need to go for training cause they service sucks. We pay alots ofmoney to watch shiit and repeats.