SM
Simone M

1 reviews | Active since Oct 2017

23 Oct 2017, 10:54

Unhappy customer

Firstly i am highly frustrated and beyond angry. My services was disconnected to which i called through and spoke to an adviser on the 13th October 2017, i explained that i have two decoders and one of the payments was paid with the incorrect number on it, i was asked to send through information to which was done and my services was reconnected at the same time i was advised that it would not occur again and everything would be ok. On the 18th October 2017 my services was yet again disconnected and i had to through again and speak to someone else and re-explain my entire story, he then assisted me and my services was up and running. Today the 23rd October 2017 my services have been yet again bee n disconnected. Clearly my proof of payment is not being uploaded or there some sort of issue on your side with your staff. I honestly feel like disconnecting both my services with DSTV as nobody seems to be of proper assistance and is clearly *********** enough to assist me. I would like for this matter to be resolved ASAP. Cannot wait to hear what the excuse would be this time.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Oct 2017, 11:32
Official

Dear Simone

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Oct 2017, 12:16
Official

Good day Simone

We are sincerely sorry for the inconvenience this has caused. We pride ourselves of first class service and are profoundly disappointed in the way the matter has been handled.

We have escalated the matter to the Price -Lock team to investigate and assist further.

You'll be contacted shortly.

Regards

Girly

Best regards,