Unhappy Customer

I am very disappointed in the services that DSTV are giving me. My services has been disconnected so many times since I received the Explora - at no fault of mine.

I have phoned in and have explained and explained and explained and explained (i dont even know how many times called) to the consultants why the account is in arrears but my services still gets disconnected!

When the Explora services were connected (01 Aug 2016), the debit for the old services had already gone off.

I phoned in to cancel the service and have the new plan activated.

I then asked what I need to do as the debit for the old service had already gone through.

I was told that they cannot accept less or more than the Explora payment plan (R949)

I was then told that I need to reverse this debit, which I did, and the new payment will be automatically debited thereafter.

I was then debited 2 months’ worth of payments --- WHY?

Then I was debited 3 months’ worth of payments --- WHY?

I reversed the debit/s and only paid one month’s payment and thereafter cancelled the debit order and started paying the payments via EFT every month thereafter.

So, in essence, I am 2 months in arrears, once again, at no fault of mine!

My services were disconnected approx. 2 months ago (again) --- same reason (the arrears).

I spoke to a supervisor (cannot remember her name) and I asked her to listen to the calls made/received regarding this issue! None of that was done!!

Our services was reconnected and was told that someone would call me to make a payment arrangement to solve the arrears issue ---- this obviously did not happen!

On Wednesday, 23/08, I was told that my services has been disconnected once again!

Phoned this morning and was told that I am now owe R3000 on this account.

What the hell are yet doing there to check my account. I have never skipped a payment and have also insured the 3 decoders I have. The payment plan cost, the 3rd viewing cost and the insurance costs and being made in ONE payment!

I want this resolved TODAY, 27/08.