Unhappy customer

DStv: As February only has 29 days, your debit order will be collected on the 2 March. You can manage your account via WhatsApp ***) or on dstv.com. this is the message the send me on 28 February 2020 but today on 1 March 2020 the suspended my decoder. They says i must pay extra R50 so the can reconnect my decoder. It's other way to make money multchoice (Dstv). They don't even want to give me answer