Unhappy customer

I find it so difficult to understand why multchoice is taking so much time to help me resolve the issue I have had for over 10 months now..I'm very disappointed with this company as I see ****** and tsotsis who ***** our money as customers by allowing their call center agents to lie and sign things that we as customers never agreed on..I'm very angry and yes I want my money in full...the money I was forced to pay even when I explained myself so many times that I know nothing of the insurance that were added to my account without my knowledge... What makes me sick 🤮 is that it's been 10 months now being told that they are still waiting for my conversion to the call center tsotsi agent who go around robbing people their monies by adding so many life insurance on top of another...but it's clear that Multchoice is teaching their agent to lie and still from us as customers