Unhappy Customer

<p>I app**** for the DPP deal back in 2015 and requested the R99 per month package that excludes services. This only contained the Explora decoder. </p> <p>I received the decoder and I battled to get in successfully installed for months. </p> <p>The first month, the debit order went off for R199.00 and though it was more than the agreed amount, I didn't dispute it. </p> <p> </p> <p>The next month, I was debited around +-R800 and I reversed the debit order. </p> <p> </p> <p>I then received a call from Multichoice questioning my reversal and I told them that it was not the agreed amount. The following month the correct amount was debited correctly. However the next month, R1100 was deducted and I was shocked. I then called and disputed the hefty amount, but I was told that I had requested the premium package and therefore the amount. I disputed the information and told the agent I spoke to that I still have no connection. I am not viewing anything because I am battling with installations. I told them that it was impossible for me to request any package as I do not have the connection as yet. </p> <p> </p> <p>I was told that the call would be listened to and I would be given feedback. When I got the feedback, I was told that I called and requested the service. I told them that I did no such thing and requested an escalation of the matter. </p> <p> </p> <p>Unfortunately for me, I was told that I had to go to the head office to listen to the recording and hear. I suggested that their ***** team looked into my matter, but I was told that there isn't a ***** team. </p> <p> </p> <p>I work in a shift environment and do not have the luxury of time to get to their head office, but I need my case to be taken seriously. </p> <p> </p> <p>I habe called multichoice so ice so many times than I can remember and I believe beyond any doubt that it is definately not my voice on that recording. If they were to compare the voices they would realize it isn't me who called them requesting services. </p> <p> </p> <p>Only recently in June, I believe, did I successfully install my Explora. I called again and requested to load a service and I was told the very same thing-"your account is in arrears" and I told them the same thing again "I just got connection only now, I have not wen had the channel 100, it makes no sense that I would have requested a service as I did not have connection"</p> <p> </p> <p>To this day, over a year and several months down the line, I still have not been taken seriously. I still am unable to view and enjoy "nice life problems" due to an error that should have been resolved had my money be equated to the next customer they have. </p>