Unhappy cuatomer

ON THE 16th of March I contacted DSTV via E-Mail with the problem on my Decoder: E50-32, I was given an Enquiry Ref no:***8, they tried to contact me on my old cell number in which they couldn't reach me. I thought my query was sorted but yesterday my account was switched off and I made payment at Pick n Pay in which my account was not switched back on and I contacted them and spoke to Nonqaba Dayimani at customer care , she ask me for card no and serial number at the back of the decoder which I gave to her but she said all this things are not showing on her side I must go to the nearest DSTV Centre near me. This morning I went to DSTV Center at Mdantsane Mall but after the person who was helping had finished I asked him what the issue was , He told me that my account was allocated to someone in Johannesburg. We customers don't have the means to allocate accounts to anyone so it must one of DStv employees who did that, which amounts to *****. No other explanation was given on the matter.