Unhappy client/pathetic service

From the 29th of January 2021 till to date,no upgrade decoder installed ,no feedback from anybody whomsoever from dstv. I will no longer follow up,all I know I'm currently on a month to month contract,which I can cancel anytime I feel like. This is most pathetic service ever experienced. Upgrade done 29th January 2021 NO FEEDBACK Followed up - 24th February 2021 I NEED TO SUMBIT DOCUMENTS. Documents submitted same day 24th February. Upgrade approved- 25th February Again no call,sms or email I called again...(agent said) no decoder dispatch to my residential address, matter escalated to the relevant department. Called again couple of days thereafter, (agent said)please advise your number, oh it seems we have an incorrect number, since we have your correct number i will escalate your matter ' 27th March,I received an error which I couldn't clear myself.,spoke to a very helpful agent,whom also escalated the matter...01 April 2021 no installation, no feedback. WOW DSTV