BTNN
Buyisiwe, Treasure, Nomcebo Ngwenya
1 reviews | Active since Aug 2023
06 May 2024, 14:04
Unhappy client
DStv increased my premium without telling me I paid...then they didn't load my data. A lady called me Nd I complained alot and she said she was escalating Nd till today nothing. I paid again this month with the extra money that I was never informed off Nd no data. I called DStv customer care Nd asked for Manager who said she sees I have escalated Nd got no feedback Nd she will escalate again and would get back to me in 24-48hrs I paid for a service I don't have. They increase premiums without letting me know. Im tired Nd exhausted I need a board that governs DSTV Ombudsman or something I'm drained. No data but I payed no response for hundred escalations. I'm angry, sad exhausted defeated 😞
Helpful (0)
Replies (3)0
Replies (3)BTNN
Buyisiwe, Treasure, Nomcebo Ngwenya's updateReviewer Update
08 May 2024, 12:42DSTV HAS STILL NOT CALLED ME AND MY PROBLEM IS NOT SOLVED. NO FEEDBACK ON MY ESCALATION by the manager LELETHU DLINGCA WHO PROMISED ME TAT IS 24-48 HOURS TILL NOW NOTHING. CAN SOMEONE PLEASE HELP ME.
BTNN
Buyisiwe, Treasure, Nomcebo Ngwenya's update08 May 2024, 12:42
Reviewer Update
DSTV HAS STILL NOT CALLED ME AND MY PROBLEM IS NOT SOLVED. NO FEEDBACK ON MY ESCALATION by the manager LELETHU DLINGCA WHO PROMISED ME TAT IS 24-48 HOURS TILL NOW NOTHING. CAN SOMEONE PLEASE HELP ME.
DStv (MultiChoice)'s replyOfficial
08 May 2024, 12:46Hi Buyisiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 May 2024, 12:46
Official
Hi Buyisiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
BTNN
Buyisiwe, Treasure, Nomcebo Ngwenya's updateReviewer Update
08 May 2024, 14:27It's been 3 months already of having the same issue a thousand of escalations with no feedback just an increase on my premium without being informed Nd I still need to wait for feedback. Why as a manager would you say that the turn around time is 24-48 hours and ask me to have faith in you, and say you sees I have not been getting my feedback and will escalate again but still do the same ish. I NEED FEEDBACK OR MY MONEY BACK FOR THE TWO MONTHS OR BETTER YET CANCEL THE SUBSCRIPTION. DStv is getting alot of money now and I guess not every client is important anymore like before. The service is extremely bad. Customer service is bad,you wait for the longest time aargh Nd I
BTNN
Buyisiwe, Treasure, Nomcebo Ngwenya's update08 May 2024, 14:27
Reviewer Update
It's been 3 months already of having the same issue a thousand of escalations with no feedback just an increase on my premium without being informed Nd I still need to wait for feedback. Why as a manager would you say that the turn around time is 24-48 hours and ask me to have faith in you, and say you sees I have not been getting my feedback and will escalate again but still do the same ish. I NEED FEEDBACK OR MY MONEY BACK FOR THE TWO MONTHS OR BETTER YET CANCEL THE SUBSCRIPTION. DStv is getting alot of money now and I guess not every client is important anymore like before. The service is extremely bad. Customer service is bad,you wait for the longest time aargh Nd I