Unhappy client

It's been months not enjoying my catch up on my dstv and I am paying for a Premium subscription. I called when the problem started and I was told my pvr was disconnected and they are trying to connect them again but there was an error from dstv so they couldn't connect. I have been calling without any help. I called in today the 12 of June 2024 I told the same thing that my pvr are disconnected and I need to pay for them to be connected. This is totally not good because I am on Premuim subscription all these where supposed to be working. I am so unhappy and disappointed. I am working when I get home need to catch up on my favorite shows I can't. Please assist me on this matter. Thobile Simelane ***