Unhappy client

I have a client of Multichoice for 25 plus years, last month the Netflix subscription was added on my bill and I queried this it was reversed. In June same thing happened and I don't have DSTV service for almost a day and my account is paid up.

I have Netflix account but not through DSTV, I am told that when access Netflix through DSTV decoder Netflix get added automatically.

I have been on the line with their consultants and half of the do not have a clue. I am thinking of cancelling my dstv account total and stream my sport. The monopoly of Multichoice is making them complacent, that's why they are losing us good customers.