Unhappy Client!!

Woke up this morning and went to whatsapp chat of dstv. i chose the option to reconnect and they said i should pay R150, i paid it, and when i checked again, i now owe R919. How do i owe R919 when i made payment of R469 on 31 May. what is the R919 for ... please cancel that insurance thingy, ive never wanted it, guys how do i owe R919. I posted on hello peter three days ago and was still not assisted. what did i ever do to you guys for you to treat me like this.. i literally pay every month and was charged a reconnection fee because i paid on the 31 instead of the 30 (which i eventually accepted). Now please tell me how did we get to R919, all i did yesterday was go on live chat and ask date of payment to be changed to 31. Im tired, im dissapointed, im sad, like i dont understand how can you be treated so harshly when you ensure to make payment every month. Even the 150 that i just paid minutes ago hasnt done anything, my connection is still disconnected. honestly i dont know what to do now :-( :-( :-( name: Zinhle Happiness Nombela ID Number: *** customer number: ***5 can i please not be writing another review in 3 days because i wasnt helped on my previous review