Unhappy CLIENT

Bathabile is my name .

A call was made to multichoice on behalf of Miss Yvonne Myeni (mother) because of the error on the screen and it opened a truck load of drama and frustration for. During that call the agent introduced me to a special they were running for R89.00 and R49.00 Explore of which the agent explained that the 89 rands would be the best as it comes with free installation , dish DECODER. I said to the agent well I am interested however i am not the Acc holder how possible is it that I can take care of only that amount and miss Yvonne will carry on with what she was paying and he said its very possible and he would have his co-worker call me and Yvonne to arrange. Zanele called Yvonne then later called me and she said we should send through certified copies of our ID and my Bank details which I did on the 12/09/18 , an automated reply came with a REF num 157916 and then a third party form was forwarded and I filled it in and forwarded back. Friday the 14/09/18 I called to check how far were they to my surprise nothing was loaded and I was told that they were doing a credit check and I said ok. Monday 17/09/18 someone called me and said the decoder was approved and that it will be sent out they then introduced me to the R49.00 and he explained that upon delivery I should call the installer and he will install both decoders at no charge , I asked when should i expect both decoders and he said they wont come at the same day. He took my details again and asked me to to forward my documents and I did. I got another ref num 181692 before that i also got 161995 and the last one was 209579.

The R49.00 one was sent out on tuesday 18/09/18 but still havent received the R89.00 one to which i called and i was told that it hasnt been loaded because the information did not match!!! I had to explain myself all over again and again and the lady advised that I should rather take full control of all the accounts . I asked her why was i not advised like that from the beginning and she couldnt answer. she then said she will have someone call me and that I should just do as per her advise . A call came through 20/09/18 and again another explanation was given by myself to the lady and she said she wants to help and will make sure that this time its done right. She took me through the process affordability check and all and she said they have all my documents so all is well and i was approved . She said upon delivery i should ask the installer to install the R49.00 but it is from my own pocket as Multichoice will not cover for that.. I was surprised because this was never communicated to me . We went through a she said he said long conversation and at no point did sh say I still needed to forward my documents because they had the from the previous order.

I took the liberty to call again 20/09/18 just to check if all was well and they said yes my application is being processed and again no one mentioned anything about documents . This outstanding . This morning 21/09/18 I spoke to daisy and she advised that they were still waiting for my banking details at this point I am finished .. Multichoice has given me a run around like I am buying the whole entire building , I want this cancelled and i want them to come pick up their decoder as its no longer needed and I do not expect them to charge me for serviced not rendered . No activation was done , no installation was done all I got was a ****py services and for no reason. I was misinformed and **** to by the stuff at multi choice .