Unhappy client

I paid for DSTV account and it still doesn’t play,I tried self-help with both Whatsapp and Facebook.I tried calling the center and rescanned my decorder and even reset it to factory settings twice.I have been awaiting a Manager’s call since yesterday and still waiting for a call back.My plea is not taken seriously though I’m a paying customer and they don’t seem to care about the reconnecting of our decorder.I am ao disgusted and disappointed in their customer services!