1 reviews | Active since Dec 2016

09 Aug 2017, 12:07

Unhappy client...

Item: DStv (MultiChoice)
Rating: 1

<p>Want someone to connect to me to get my account sorted out, as I have been from multichoice offices to live chat via the app and the services are just going from bad to worse. My number is ********** 858</p> <p>Mr. E Visser</p>

Helpful (0)

Replies (5)

DStv (MultiChoice)'s replyOfficial

09 Aug 2017, 13:22

Dear Kevin

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply09 Aug 2017, 13:22

Official

Dear Kevin

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s replyOfficial

11 Aug 2017, 16:04

Good day Kevin

Thank you for sending us your query.

Our records show that the service has been reconnected.

We're looking into your account and feedback will be communicated to you.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)'s reply11 Aug 2017, 16:04

Official

Good day Kevin

Thank you for sending us your query.

Our records show that the service has been reconnected.

We're looking into your account and feedback will be communicated to you.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)'s replyOfficial

12 Aug 2017, 12:40

Good day Kevin

Thank you for your time and patience.

We've checked the account and confirm that there's an overdue balance of R1647.04. This is due to two payments not showing on our records for July and August 2017. The last payment reflecting in your account is R950.00 dated 30 June 2017.

Please send us the proof of payment for these two months mentioned above for payment allocation.

We are committed to assisting you.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)'s reply12 Aug 2017, 12:40

Official

Good day Kevin

Thank you for your time and patience.

Please send us the proof of payment for these two months mentioned above for payment allocation.

We are committed to assisting you.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)'s replyOfficial

12 Aug 2017, 12:45

Hi Kevin

In case you have paid for these months, please send the proof of payments to *** or *** .

You will receive a case reference number which we need to trace your payments.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)'s reply12 Aug 2017, 12:45

Official

Hi Kevin

In case you have paid for these months, please send the proof of payments to *** or *** .

You will receive a case reference number which we need to trace your payments.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)'s replyOfficial

17 Aug 2017, 16:10

Good day Kevin

We have checked the account and confirm that your payment (R1300.00) is reflecting on our records.

Please be informed that the total balance required to keep the service active is R1271.04 till 01 October 2017.

If you require any further assistance, please feel free to interact with us.

Thank you for your invaluable support.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)'s reply17 Aug 2017, 16:10

Official

Good day Kevin

We have checked the account and confirm that your payment (R1300.00) is reflecting on our records.

Please be informed that the total balance required to keep the service active is R1271.04 till 01 October 2017.

If you require any further assistance, please feel free to interact with us.

Thank you for your invaluable support.

Kind regards

Dinah

Best regards,