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Grace R

1 reviews | Active since Jun 2018

06 Jun 2018, 19:17

Unhappy BoxOffice customer

Utterly dissatisfied with Box office customer service. I have been struggling for 4 weeks to rent movies and to this day this issue has not been resolved. I have called their centre 4 times...logged a quiery via their website...yet I have not been helped. 1 of the agents promised to call me back but never did. If there's one thing I can not stand is poor service. I don't understand how all of BoxOffices' technicians can't resolve this issue. I'm so disappointed.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Jun 2018, 08:26
Official

Dear Grace Rwayi

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

GR
Grace R's update13 Jun 2018, 18:21
Reviewer Update
I have done as per your instruction Dinah...problem is still there! this is driving me crazy! Can this please be sorted yesterday already!
GR
Grace R's update18 Jun 2018, 16:45
Reviewer Update
On the 15th I again logged a call via live chat and again I was promised that an agent will contact me shortly...no one has called me yet. ...not surpised. This supply says to me that Boxoffice does notput the happiness of their customers first. Tired of calling the centre cause that never helps. ..just depletes my airtime!!!! I'm so angry right now!!!